Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
0
Under review

Hi, I put in my credit card information, but my account still remains basic. What else do I need to do?

leehappy 1 year ago in Voki FAQs • updated by Gil Sideman 1 year ago 1

Hi I have put in my credit card information, but my account still says basic-free, would like to try level 1.

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Under review

I forget my password, and I can't change my password !!!!!

luoxiaoyi1998 1 year ago in Voki FAQs • updated by Gil Sideman 1 year ago 1

I forget my password and I did not receive any email !!!! so I try so many time, but I got the same result. I don't know what happen , but i need help !!!!

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Under review

vokis in my Wordpress

Alejandra Martinez 1 year ago in Voki FAQs • updated by Sumit B 1 year ago 1

I used to have different Vokis in my WordPress account sinde 2012. Now they don't appear there anymore. Can you please guide me?


Thnaks!

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Answered

How do I change the name of my voki after it is made?

dperney 2 years ago in Voki FAQs • updated by Gil Sideman 2 years ago 3
Answer
Gil Sideman 2 years ago


This functionality has been added - in your "My Voki" page - when you hover over the name of a Scene, you will see a small 'edit' icon - click on it to rename your Voki Scene.

Happy naming to all!



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Fixed

Text to Speech in Greek not properly working

dimuser 2 years ago in Voki FAQs • updated by Gil Sideman 2 years ago 2

Hello! I create a voki, I add TTS in greek language (Afroditi) I can hear what I am typing, but after publishing and play that voki the TTS voice not properly says what I have written. That appears with the new site version. Can anyone help on this?

Thank you in advance

Answer
Gil Sideman 2 years ago

This problem has been fixed.


It was not only Greek - but all non-English text was not processed correctly after the 'new and improved' Voki site was launched last month (or as we unimaginatively call it "Voki 2.0").


Very sorry for any inconvenience. If you still notice a problem please let us know - either by posting here or sending a note to support@voki.com


regards,

Gil



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Under review

Entire presentation disappeared. WHERE DID IT GO!!!

Nagwa Ali 2 years ago in Voki FAQs • updated by Gil Sideman 2 years ago 2

Hello! I created a new presentation on Voki and as soon as I finished the 27th slide, the entire presentation disappeared. WHERE DID IT GO!!! I need to retrieve it

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Answered

Movement of the head

Melanie Bartunek 3 years ago in Voki FAQs • updated by Eva 3 years ago 2
Hi again,
I have an avatar, that speaks a longer text.
I noticed that she is always shaking her head which can be offputting.
Can I somehow reduce these movements?
Best wishes,
Melanie
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Under review

Upload own picture not working

Jannik W (KiwiGamer) 3 years ago in Voki FAQs • updated by Gil Sideman 3 years ago 4
I click the 'browse' button and select the file. The file name is displayed, however, once I click upload the picture does not appear...
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Completed

STOP button grayed out when recording voice. All I can do is Cancel. No voice saved.

Mark Lushenko 3 years ago in Voki FAQs • updated by Gil Sideman 3 years ago 4
0
Fixed

Typed text in foreign language doesn't audio

Sabine Vilponen 3 years ago in Voki FAQs • updated by Eva 3 years ago 5
Hi,
I tried to create VOKIs in Chinese and Arabic by typing text (as I don't speak those languages but need to make the VOKIs for training purpose). I can hear the audio text whilst editing, but I can't save it. There is no sound in the final VOKI. What to do?